Hi Fluentser,
New month, new Fluents.ai updates. This month: Call Insights are now reusable across agents, phone number registration + call pacing to improve deliverability, and new Call History filters (Campaign + Call Insights) to find what you need faster.
Global Call Insights: create once, use across agents
Standardize what you extract from every conversation. With reusable Call Insights, you can create a single set of outcomes (interested / meeting booked / needs follow-up + summary) and apply it across multiple agents, so your call data stays consistent and your team moves faster as workflows evolve.
Create once, reuse anywhere: build an Insight once and attach it to any agent (no more duplicating the same definitions across agents).
Consistent outcomes across campaigns: standardize fields like Interested, Meeting booked, Needs follow‑up, plus a summary—so reporting stays comparable.
Faster agent iteration: when you launch a new agent, you can start with proven Insights instead of rebuilding your post‑call extraction from scratch.
Less setup drift / fewer mistakes: reusing the same Insight reduces “almost-the-same” configs that lead to inconsistent data.
Easier to scale your workflow: keep one shared definition of what “qualified” means, even as you add more agents and use cases.
Read the docs: here
Protect deliverability with number registration + pacing
Outbound performance depends heavily on number reputation and sending patterns. This month we added two deliverability-focused controls: phone number registration (link numbers to your business to help clean up number history) and call pacing (limit how frequently each phone number can place calls).
Details (how it works)
Phone number registration (manual for now)
Fill out a short form with your business information.
We submit the registration on your behalf.
Share the phone numbers you want tied to your business. We attach them to your account, which starts the “cleaning history” process.
Call pacing
Set no more than [X] calls per phone number
Set at most 1 call every [Y] minutes per phone number
Read the feature guide here to learn more.
Improve number reputation over time: register your business and associate your outbound numbers to reduce the chance they’re treated as “likely spam” due to prior history.
Control call cadence per number: avoid bursts by setting caps and minimum spacing between calls.
Safer scaling: spread volume across time/numbers with predictable pacing.
Quick hits
A few tweaks were made to the call history:
New Call History filters Finding the right calls is faster with two new filters in Call History:
Campaign: narrow results to a specific campaign.
Call Insights: filter calls by an Insight (and value) to surface conversations that match the outcome you care about.
Bulk buy numbers (auto-tagged by state): You can now purchase numbers in bulk and we will automatically tag them by state so it’s easier to organize and assign them.
Add extra numbers (Billing add-on): Need more numbers than your plan includes? You can now add additional numbers as a Billing add-on so you can scale up without changing your plan.
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