Hi there,
We've been busy building and evolving Fluents.ai, listening to your feedback, and we are happy to introduce this monthly product digest to ensure you have full visibility into the latest features available.
Call Insights: From Conversation to Action
Turn every call into structured outcomes you can sync to your CRM and use to trigger follow‑ups automatically (SMS/email). This 4‑minute demo shows how to set up insights that evaluate if a customer is interested or summarize a call and conditionally send emails or sms messages.
Standardize outcomes across every call: capture CRM ready fields like Meeting booked, Interested, and Requested info by email, plus a clean summary, so reporting and handoffs stay consistent in CRMs like HubSpot and Salesforce.
Automate follow up based on what happened: trigger SMS or email and CRM updates from clear conditions like voicemail versus answered, or specific outcomes detected in the conversation.
Adapt as your process changes: add or refine the insights you track over time without rebuilding your agent or workflows.
Example workflow
No answer (voicemail): send an immediate SMS to re‑engage + log call disposition in your CRM
Warm lead (interested): send a next‑step link + create a same‑day follow‑up task
Converted (meeting booked): update opportunity stage + log key call details for the rep
Read the docs: here
Skills: add new agent abilities in minutes
As your workflows evolve, you shouldn’t have to rework your agent from scratch. Skills let you add proven capabilities quickly while keeping behavior consistent across campaigns and teams. So you can launch new use cases faster and maintain quality at scale.
Current list of skills available for your agent
Appointment Scheduling: book meetings on the call to reduce drop‑off and shorten the cycle.
Call Routing: Route or transfer based on intent to improve experience and reduce handling time.
Knowledge Search: Keep customer answers consistent across teams by grounding responses in approved materials.
Quick hits
A couple of smaller improvements that make campaigns easier to manage
Archive campaigns and phone numbers to reduce clutter and keep active work in focus.
Tag phone numbers so you can organize campaigns faster and stay consistent across teams.